Terms of use.

Who we are

WakaPals is a walking race app. Friends and family form “crews” and race each other on daily step counts. WakaPals is registered in Nigeria with the Corporate Affairs Commission and is based in Calabar, Cross River State, Nigeria. When these terms say “we” or “us”, they mean WakaPals.

Who can use WakaPals

You must be 16 or older. We ask for your age band when you sign up. If we find an account belongs to someone under 16, we will delete it.

Your account

• One person per account. Do not share your account or use someone else’s.
• Keep your sign-in safe. Do not share your sign-in codes or password with anyone. We will never ask you for them. You can sign in with an email code, a password, Apple or Google.
• Give us true details, such as your real name, so your crewmates know who you are.
• Choose a username that is not rude, hurtful or pretending to be someone else. We may ask you to change it.
• You are responsible for what happens on your account. If you think someone else has got into it, email us straight away.

Crews and fair play

WakaPals is only fun if the race is fair and everyone feels welcome. You agree not to:

• add fake steps, or use devices, apps or tricks that make steps you did not walk
• harass, bully, threaten or insult other people
• post anything illegal, sexual or violent in your moments, replies or profile
• pretend to be someone else
• try to break, overload or get around the security of the app

Steps you type in by hand are not counted. Only steps from Apple Health, Health Connect (including Samsung Health) or your phone’s own step counter count in races. If we believe steps were not really walked, we may remove them from a race, take away places or rewards, or take the other actions described in these terms.

Cheers, nudges and tomatoes

You can cheer your crewmates on, nudge them to get walking, and throw tomatoes at them for fun. These are meant to be friendly. Please do not use them to annoy, pressure or upset anyone. If someone asks you to stop, stop. You can block or report people, and turn notifications off.

Content you post

Your photos, videos, replies, profile photo and other things you post belong to you. When you post something, you give WakaPals permission (a “licence”) to store it, copy it and show it to the crews you chose, only so that we can run the app. This ends when you delete the content or your account, apart from short delays while it is removed from our systems. Only post things you have the right to share. We can remove any content that breaks these terms.

Reports and blocking

If someone makes you uncomfortable or breaks these rules, you can block or report them in the app, or use Report a concern on our website. Reports are reviewed by a person at WakaPals. We may remove content, warn people, or suspend accounts, depending on what happened.

Purchases in the app

Plans (Crew 10 and Crew Max subscriptions) and in-app items (tomato packs and Shop items) bought in the app go through the App Store or Google Play, and their terms also apply.

• Subscriptions renew automatically until you cancel them in your App Store or Google Play settings. Deleting the app does not cancel a subscription.
• Refunds for app purchases follow Apple’s or Google’s rules. Please ask them.

Paying on our website (Nigeria)

In Nigeria you can also pay for a plan on wakapals.com through Paystack, by card or bank transfer. The plan is added to the WakaPals account that uses the email you pay with.

• Card payments renew automatically until you cancel, using the “manage subscription” link in your Paystack email.
• A bank transfer pays for one month or one year and does not renew. We email you 3 days before it ends.
• Refunds: you can have a full refund within 14 days of paying, as long as neither you nor anyone in the crews you run has used anything the Free plan doesn’t have since you paid: more than 5 walkers in a crew you run, running more than 1 crew or being in more than 2, more than 1 video a day by anyone in a crew you run, or sub-crews, co-admins or a monthly recap. Ask on our Refunds page. Otherwise we don’t refund time already paid for, but you can cancel so it doesn’t renew.

Virtual items and promo codes

Tomatoes and Shop items are for fun inside WakaPals. They have no cash value and cannot be exchanged for money. Once used, they can’t be returned. Promo codes can only be used as described when they are given out.

Your health and safety

WakaPals is a fun way to walk more. It is not medical advice. If you have a health condition or are unsure how much you should walk, talk to a doctor first. Walk safely: watch for traffic, look up from your phone when crossing roads, and never take risks to win a race.

Changes to the app

WakaPals is provided “as is” and “as available”. We work hard to keep it running well, but we cannot promise it will always be available or free of mistakes. We may change, pause or stop features, for example to improve the app or keep it safe.

Suspension and closing accounts

If you break these terms, we may remove your content, suspend your account, or close it. If it is serious, we may do this without warning. You can stop using WakaPals at any time and delete your account in the app.

Our responsibility to you

To the extent the law allows, WakaPals is not responsible for injuries or losses from walking or taking part in races; step counts that are wrong because of your phone or its health app; what other people post or do; or losses caused by the app being unavailable or features changing. Nothing in these terms limits responsibility that cannot be limited by law.

Governing law

These terms are governed by the laws of Nigeria. If you live somewhere else, you keep any consumer rights that the law where you live gives you and that cannot be taken away.

Changes to these terms

If we change these terms, we will update the date at the top. If the change is important, we will tell you in the app or by email before it applies.

Contact us

Email hello@wakapals.com. WakaPals, Calabar, Cross River State, Nigeria.